# Terms of Service

> The agreement between you and Roasby for using roasby.com, the Roasby dashboard and the Roasby MCP server.

These Terms of Service ("Terms") are an agreement between you and **Anesthesia Zone, LLC**, a Delaware limited liability company doing business as **Roasby** ("Roasby", "we", "us"). They govern your use of roasby.com, the Roasby dashboard, the Roasby MCP server and related services (the "Service").

By creating an account, connecting an AI assistant or an ad account, or otherwise using the Service, you agree to these Terms, the [Acceptable Use Policy](/acceptable-use) and the [Data Processing Addendum](/dpa), which are part of these Terms. Our [Privacy Policy](/privacy) explains how we handle personal data. If you do not agree, do not use the Service.

## 1. Who may use Roasby

- Roasby is a **business service**. You may use it only to manage advertising for a business, your own or a client's, and not as a consumer.
- You must be at least **18 years old** and able to form a binding contract.
- If you use Roasby for a company, agency or other organization, you confirm that you have authority to bind it to these Terms, and "you" includes that organization.
- You may not use Roasby if you are barred from doing so by law, or if we or an ad platform previously suspended you for abuse.

## 2. Accounts and workspaces

- Keep your sign-in details secure and accurate, and turn on two-factor authentication or passkeys where you can. You are responsible for activity under your account.
- Each **workspace** belongs to its owner. The owner controls who joins, their roles, the connected ad accounts and AI assistants, and the subscription. Owners are responsible for the members they invite and for removing access that is no longer needed.
- Tell us at security@roasby.com right away if you suspect unauthorized access.

## 3. What Roasby does

Roasby connects your ad accounts (Google Ads, Microsoft Advertising, ChatGPT Ads and others we add) and lets you, and the AI assistants you connect, read their data and make changes to them, through the dashboard or our MCP server.

- **You authorize us** to access the ad accounts you connect and to make the changes that you, a member of your workspace, or an AI assistant you connected requests and confirms.
- **Safety features.** Roasby is designed so that what it creates starts paused, it offers no delete tools (only pause), changes respect budget guardrails and rate limits, changes are recorded in a change log with before and after values, most changes can be reverted, and assistants ask for confirmation before writing. These features reduce risk, but they are software and depend on the ad platforms, their APIs and the AI assistants you use, any of which can fail, behave unexpectedly or change. A safeguard may not work in a particular case: a change may be applied differently than intended, spend may occur before a change is noticed, and a revert may not restore everything (for example, money already spent). They do not guarantee any outcome, and you remain responsible for monitoring your accounts.
- **No advertising results are promised.** Roasby does not guarantee any level of performance, return on ad spend, approval of ads or reduction in cost.

## 4. Your responsibilities

You are responsible for:

- **Your ads and spend.** The content, targeting, budgets and legality of your ads, and all amounts the ad platforms charge you, including spend that results from changes you or your assistant confirmed.
- **Reviewing changes.** Checking what a change will do before you confirm it, and monitoring your accounts.
- **Your AI assistant.** Your choice of assistant, its instructions, and its output. AI output can be wrong; verify it before acting on it.
- **Authority over accounts.** Having the right to connect and manage every ad account you add, including client accounts, and any consent your clients or the law require.
- **Platform rules.** Complying with the terms and advertising policies of each ad platform and AI assistant you use.
- **Lawful data.** Having a lawful basis for any personal data you bring into the Service, for example customer lists.

## 5. Third-party platforms and assistants

Ad platforms and AI assistants are provided by third parties under their own terms. We do not control them and are not responsible for their availability, policy decisions (such as ad disapprovals or account suspensions), API limits, errors or changes. If a platform changes or withdraws its API, we may have to change or remove a feature.

## 6. AI features

Some features use AI, either in your own assistant or inside Roasby (recommendations, alert triage and summaries). AI output may be inaccurate or incomplete and is not professional advice. Roasby is designed so that AI does not change an ad account without a confirmation, but you should review every change you confirm. We do not use your data or ad data to train AI models.

## 7. Plans, billing and renewals

- **Plans.** Roasby offers a Free plan and paid plans with the features and limits shown on roasby.com at the time you subscribe. Limits apply per workspace. Reads, reports and safety features are available on every plan.
- **Payment.** Paid plans are billed in advance, monthly or yearly, in US dollars, through our payment processor Stripe. Prices exclude taxes; applicable taxes are added at checkout, and business customers in some countries account for tax themselves (reverse charge).
- **Automatic renewal.** Subscriptions renew automatically at the end of each billing period at the then-current price until cancelled. You can cancel at any time in the billing portal; cancellation stops the next renewal, and you keep the paid plan until the end of the current period, then move to the Free plan.
- **Changes of plan.** Upgrades take effect immediately and are prorated. Downgrades take effect at the end of the current period.
- **Over the limit.** If a workspace has more ad accounts than its plan allows, nothing is disconnected or deleted: the owner chooses which accounts stay active, and the others become read-only and stop syncing.
- **Fair use.** "Unlimited" ad changes on paid plans means there is no fixed monthly cap. The hourly safety limits per ad account always apply, and if a workspace's volume of changes is far beyond normal use and strains the Service or the ad platforms' shared API quota, we may contact you and limit it.
- **Failed payments.** If a payment fails, we retry it for up to 7 days, then move the workspace to the Free plan.
- **No refunds.** The Free plan lets you try Roasby before paying, so all charges are final and we do not give refunds or credits for partial periods, unused accounts or unused features, except where the law requires it. This does not limit any right you have under mandatory law.
- **Price changes.** We will give you at least 30 days' notice before a price change applies to your subscription; it takes effect at your next renewal.

## 8. Free plan

The Free plan is provided as is, with the limits published on roasby.com. We may change or end the Free plan with reasonable notice.

## 9. Acceptable use

You must follow the [Acceptable Use Policy](/acceptable-use). We may investigate suspected violations and act under section 13.

## 10. Your data

- **Ownership.** You keep all rights in the data you and your workspace put into or connect to the Service ("Customer Data"), including ad account data.
- **Our use.** You give us a worldwide, non-exclusive licence to host, copy, process and display Customer Data only as needed to provide, secure and support the Service, and as set out in the Privacy Policy and the DPA.
- **Aggregate data.** We may use aggregated and de-identified statistics about how the Service is used, which do not identify you, your clients or any individual, to run and improve the Service. We never use data from Google APIs this way except as the Google API Services User Data Policy allows.
- **Export and deletion.** You can see and copy your data in the Service while your account is active. When a workspace is deleted, we delete its Customer Data within 30 days, except backups that rotate out later and data we must keep by law. Deleting your account deletes your personal workspace and any workspace you own with no other members. A workspace you own with an admin passes to its longest-standing admin, who becomes its owner, and its Customer Data stays in that workspace. If a workspace you own has other members but no admin, you need to make one of them an admin or remove them before you can delete your account.

## 11. Our intellectual property and feedback

The Service, including its software, design, documentation and the Roasby name and logo, belongs to us and our licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service under these Terms while your account is active. If you send us ideas or feedback, we may use them without obligation to you.

## 12. Confidentiality

Each party will protect the other's non-public information that it receives through the Service with reasonable care, and use it only to perform under these Terms, except information that is public, already known, independently developed, or that must be disclosed by law (with notice where allowed).

## 13. Suspension and termination

- You may stop using the Service and delete your account at any time.
- We may suspend or limit access, with notice where practical, if you breach these Terms or the Acceptable Use Policy, fail to pay, create a security or legal risk, or if an ad platform requires it. We will restore access once the issue is resolved.
- We may end these Terms for a material breach that is not cured within 14 days of notice, or immediately for serious abuse or when required by law.
- If we discontinue the Service as a whole, we will give at least 30 days' notice and refund any prepaid fees for the period after the end date.
- Sections 4, 10 to 12 and 14 to 19 survive termination.

## 14. Disclaimers

Except as expressly stated in these Terms, the Service is provided **"as is" and "as available"**. To the fullest extent allowed by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, title and non-infringement, and any warranty that the Service will be uninterrupted, secure or error-free, that its safety features, security measures, change log or reverts will work in every case, or that data from ad platforms or AI will be accurate or complete.

## 15. Limitation of liability

To the fullest extent allowed by law:

- Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, even if advised of the possibility.
- We are not liable for ad spend, charges or losses resulting from changes that you, your workspace members or your AI assistant requested or confirmed, or from decisions, outages or errors of ad platforms or AI providers.
- Our total liability arising from or relating to the Service or these Terms is limited to the **greater of the fees you paid us for the Service in the 12 months before the event giving rise to the claim, or US$100**.

These limits do not apply to liability that cannot be limited by law, such as liability for fraud, gross negligence or wilful misconduct.

## 16. Indemnity

You will defend and indemnify us, our affiliates and our personnel against third-party claims, and the related losses and reasonable costs, arising from your ads, your Customer Data, your use of the Service in breach of these Terms or the Acceptable Use Policy, or your violation of law or of an ad platform's terms.

## 17. Governing law and disputes

These Terms are governed by the laws of the **State of Delaware**, USA, without regard to its conflict-of-law rules. The state and federal courts located in Delaware have exclusive jurisdiction over any dispute arising from or relating to these Terms or the Service, and both parties consent to that jurisdiction. Before filing a claim, please contact legal@roasby.com so we can try to resolve it informally within 30 days. Nothing in this section removes rights you have under mandatory law where you live.

## 18. Changes to these Terms

We may update these Terms. The date at the top shows the latest version. For a material change, we will notify you by email or in the app at least 30 days before it takes effect, unless the change is required by law or addresses a security issue, in which case it may apply sooner. Continuing to use the Service after a change takes effect means you accept it; if you do not agree, you may cancel before then.

## 19. General

- **Entire agreement.** These Terms, the Acceptable Use Policy, the DPA and any order you place make up the whole agreement between you and us about the Service.
- **Assignment.** You may not transfer these Terms without our written consent. We may transfer them to an affiliate or to a successor of our business with notice to you.
- **Force majeure.** Neither party is liable for delays caused by events beyond its reasonable control, such as outages of ad platforms, hosting providers or the internet.
- **Severability and waiver.** If a provision is unenforceable, the rest stays in effect. Not enforcing a provision is not a waiver.
- **Notices.** We send notices to your account email. Send legal notices to legal@roasby.com and to our postal address.
- **Export and sanctions.** You confirm you are not located in, or a resident of, a country or region under comprehensive US sanctions, and are not on a US government restricted-party list.
- **Independent parties.** No partnership, agency or employment relationship is created by these Terms.

## Contact

Anesthesia Zone, LLC (Roasby)
131 Continental Dr, Suite 305, Newark, DE 19713, United States
Legal: **legal@roasby.com** · Support: support@roasby.com · Privacy: privacy@roasby.com