# Support

> How to get help with Roasby, report a security issue or abuse, and make a privacy request.

## Get help

- **Docs:** start with the [documentation](/docs), including [Connect your AI](/docs/connect-your-ai) and the [MCP tools reference](/docs/mcp-tools). Your AI assistant can read them too.
- **Contact form:** the [contact form](/contact) reaches the same team. Your AI assistant can send us a message too, with your confirmation.
- **Email:** **support@roasby.com**. We aim to answer within 2 business days. Write from the email address on your account and include your workspace name. Never send passwords or tokens.
- **Billing:** questions about plans, invoices or cancellation also go to support@roasby.com. You can cancel or change your plan yourself in the billing portal.

## Report a problem with a change

If a change to an ad account looks wrong, revert it from the change log first; then tell us at support@roasby.com with the time and the account so we can investigate.

## Security

Report vulnerabilities to **security@roasby.com**. See our [Security page](/security) for how we handle reports.

## Abuse

Report abuse of Roasby, for example misleading ads managed with Roasby or someone managing an account without permission, to **support@roasby.com** with "Abuse" in the subject, or with the "Report abuse" topic of the [contact form](/contact). See the [Acceptable Use Policy](/acceptable-use).

## Privacy requests

Ask to access, correct, export or delete your personal data at **privacy@roasby.com**. See the [Privacy Policy](/privacy) for your rights.

## Waitlist

To be removed from the waitlist, email support@roasby.com from the address you signed up with. We will delete your signup.

## Legal notices

Send legal notices to **legal@roasby.com** and to the postal address in our [Terms of Service](/terms#contact).