# Billing

> How a workspace pays for Roasby, how to change or cancel its subscription, and what happens after a failed payment.

A Roasby **workspace** pays, not a person. The price depends on how many ad accounts the workspace connects, never on your ad spend and never on how many questions you or your AI assistant ask. See the current prices on the [pricing page](/pricing).

Open **Billing** (under **Manage** in the sidebar of your workspace) to see the current plan, whether it is billed monthly or yearly, and the usage: active ad accounts, members (pending invitations included) and, when the workspace has a monthly allowance, this month's ad changes. Every member can see this page; only the workspace **owner** can buy, change or cancel a subscription.

Each plan also sets how many items one batch change can have: pausing or enabling many campaigns, ad groups, ads or keywords together counts as one change, with up to 100 items on Free, 1,000 on Starter, 5,000 on Pro and 10,000 on Agency. When your assistant adds ad groups, each ad group, keyword, negative keyword and ad counts as one item, and a new search campaign counts the campaign and every part of it the same way (it is still one change). Split larger ones into several batches, or create a large campaign in parts.

## Subscribing

Select **Change plan** on the Billing page to see the plans, monthly or yearly when both are offered, and choose one. **Compare all plans** opens the full comparison on the pricing page. Payment happens on Stripe Checkout, a page hosted by Stripe: Roasby never sees your card number. Checkout asks for a billing address so the right tax can be added, and businesses can enter a tax ID (for example an EU VAT number for reverse charge). Prices are shown without tax.

If you have a promotion code, enter it on the Checkout page.

After you pay, you come back to the Billing page, and the new limits apply as soon as Stripe confirms the payment.

## Changing plans, invoices and your card

The owner opens **Manage billing** (or a plan's button under **Change plan** once subscribed) to use Stripe's billing portal. There you can:

- move to a bigger plan: it applies at once and you pay the difference for the rest of the period;
- move to a smaller plan or another billing interval: it applies at the end of the current period;
- update the card, the billing address and the tax ID;
- download invoices and receipts;
- cancel the subscription.

## Custom Agency prices (more than 30 ad accounts)

The Agency plan includes 30 ad accounts. If you need more, [contact support](/support). Roasby makes a private price for your workspace and emails the owner a link to the Billing page, where a **Your custom Agency price** card shows the price and how many ad accounts it includes. Only the owner sees it.

- Without a subscription, **Subscribe** opens Stripe Checkout at that price.
- With a subscription, **Switch to this price** moves it to the custom price at once. Stripe charges or credits the difference for the rest of the period.

The higher ad account limit applies while the workspace pays the custom price.

## Cancelling

A cancelled subscription keeps working until the end of the period you paid for. The workspace then falls back to the free limits: nothing is disconnected or deleted. Ad accounts beyond the new limit become **read-only** (they keep their data, stop syncing and cannot be changed, but reverts still work), and you choose which ones stay active on the [Ad accounts](/docs/ad-accounts) page.

After a downgrade or a cancellation, the longer performance history and change log are kept for a while before they are trimmed to the new limits, so you can come back without losing them.

A workspace, or your Roasby account, cannot be deleted while it has a subscription. Cancel it first; once the subscription has ended you can delete the workspace.

## Failed payments

When a payment fails, Stripe retries it over the next days and emails the owner. The workspace keeps its plan during a grace period, and the Billing page shows until when. Update the card in **Manage billing** to keep the plan; after the grace period the workspace falls back to the free limits as if it had cancelled.

## AI assistants and billing

Billing happens on roasby.com only. Your AI assistant cannot see prices, start a checkout or change the subscription. When a workspace reaches a limit, the assistant gets a short neutral message, and the owner can review the plan here.

## Limitations

- Billing happens on roasby.com only: your AI assistant can't see prices or change the subscription.

See every limit by platform on [Limitations](/docs/limitations).